Shipping Policy
Thank you for shopping with MISO Beauty. Please read our shipping policy carefully before placing an order.
Order Processing Time
Orders are usually processed within 1-3 business days after payment is confirmed.
Orders are not processed or shipped on weekends or public holidays.
During peak seasons, promotions, holidays, or unexpected logistics delays, processing time may be slightly longer.
Shipping Area
We currently ship to Malaysia and selected international regions depending on checkout availability.
If your location is not available at checkout, we may not be able to ship to your area at this time.
Shipping Fees
Shipping fees are calculated and displayed at checkout before payment.
The final shipping cost may vary depending on the destination, shipping method, order weight, and order value.
Estimated Delivery Time
Malaysia orders usually arrive within 5-12 business days after dispatch.
International orders may take 7-20 business days after dispatch, depending on the destination, customs clearance, and logistics provider.
Please note that delivery times are estimates only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
Please allow some time for the tracking information to update after the package has been dispatched.
Delayed Delivery
Delivery may be delayed due to weather conditions, customs clearance, public holidays, high order volume, incorrect address information, or other logistics issues outside our control.
If your package is significantly delayed, please contact us with your order number and we will help check the status of your shipment.
Incorrect or Incomplete Address
Customers are responsible for providing the correct and complete shipping address when placing an order.
We are not responsible for failed delivery, delayed delivery, or lost packages caused by incorrect or incomplete address information provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been processed or shipped, we may not be able to change the shipping address.
Lost or Missing Packages
If your package is marked as delivered but you have not received it, please first check with your local courier, neighbors, reception desk, or building management.
If you still cannot locate the package, please contact us and we will assist you where possible.
Customs, Duties, and Taxes
For international orders, customs duties, import taxes, or other local charges may apply depending on your country or region.
These charges are the responsibility of the customer and are not included in the product price or shipping fee unless otherwise stated at checkout.
Order Cancellation Before Shipping
If you need to cancel an order, please contact us as soon as possible.
Orders can only be cancelled before they are processed or shipped.
Once an order has been shipped, it cannot be cancelled and must follow our Return and Refund Policy.
Contact Information
If you have any questions about shipping, delivery, or tracking, please contact us.
Company Name:
TELOS TRADING LIMITED
Company Address:
134 Cortfield St,
London, England,
E2 0DS,
United Kingdom
Customer Service Email:
misobeauty_offical@misobeauty.my
Customer Service Phone:
+60 169376940